At SunShade Sunglasses, we strive to ensure that you are completely satisfied with your purchase. Our Returns Policy is designed to provide you with a hassle-free experience, allowing you to shop with confidence. Here’s everything you need to know about returning products to us:
1. Eligibility for Returns
We want you to love your new sunglasses! If, for any reason, you are not entirely satisfied with your purchase, you may return the item within 30 days from the date of delivery. To be eligible for a return, please ensure that:
- The sunglasses are unused and in their original packaging.
- All tags and labels are intact.
- You provide proof of purchase, such as your order confirmation or receipt.
2. How to Initiate a Return
Returning your sunglasses is easy! Follow these simple steps:
- Contact Us: Email us at [email protected] to notify us of your intent to return. Please include your order number and the reason for the return.
- Return Instructions: We will provide you with detailed instructions on how to return your item. Make sure to follow these instructions closely to avoid any delays.
- Pack Your Item: Carefully package the sunglasses in their original box, including all accessories, and seal it securely. It’s advisable to use a trackable shipping service or purchase shipping insurance to ensure your return is safe.
3. Return Shipping Costs
For returns due to buyer’s remorse, such as simply changing your mind or selecting the wrong item, the cost of return shipping will be the responsibility of the customer. We recommend using a reliable shipping method to track your return. If your return is due to a defective product or an error on our part, we will cover the return shipping costs.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Upon approval, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank’s processing times.
5. Exchanges
If you wish to exchange your sunglasses for a different style or color, please follow the return process outlined above, and then place a new order for the desired item. Unfortunately, we are unable to hold items for exchange, so we recommend placing your new order as soon as possible to avoid any stock issues.
6. Final Sale Items
Please note that certain items marked as “final sale” are not eligible for return or exchange. Be sure to check the product details before making a purchase.
7. Customer Support
Our customer service team is here to help! If you have any questions about our Returns Policy or need assistance with a return, don’t hesitate to reach out to us at [email protected]. We’re committed to ensuring your satisfaction and will do our best to assist you.
Thank you for choosing SunShade Sunglasses! We hope you enjoy your new shades and look forward to serving you again in the future.